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Reception Manager - Fort William

£25k + Pension, Leisure Facilities, Discounted Live-In - Leisure & Hospitality
Ref: 84 Date Posted: Monday 17 Dec 2018
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Reception Manager



About the Role

Have you ever imagined what it would be like to lead your own Reception team in a stunning location with the support and backing of fabulous owners and management team?  The location is stunning, and the job itself a great opportunity to be part of something special within the Scottish hospitality sector.

We are searching for a top-class Reception Manager to spearhead the small team of Reception staff in a new family run hotel in the heart of the Scottish Highlands.  Providing a great opportunity to take your next step on the hospitality career ladder, this role could be the perfect move for a Supervisor or Senior Receptionist with aspirations to move beyond their current role.  Or, you may also be an existing Reception or Front of House Manager in the big city, but looking for a change of scenery and the chance to escape the rat race.

About the Job

As Reception Manager, your primary objective will be to ensure the smooth running of the Reception operations including Check-In, Check-Out, as well as maintaining the great reputation of the hotel by ensuring that all your staff maintain a friendly and professional approach during every customer interaction.

About the Person

To succeed in this role as Reception Manager, it will be more than likely that you will have previous front-of-house experience within a busy hotel environment.  Naturally, you will have good leadership skills which will enable you to create a happy, confident and motivated team.  There are no egos in this business, just hard-working people who are focused on creating memorable experiences for guests in a great working environment for staff.  You will be encouraged to bring your ideas to the table, equally you will be expected to listen to ideas from your team ensuring an open and inclusive culture.

As you can imagine with the managerial job title comes responsibility, and so it will be an advantage if you have previous experience and knowledge of rates and revenue management as well as experience on check-in systems such as Maestro or similar PMS systems.  The hotel is quite remote, but there are good transport links particularly to Fort William which is only 40 minutes away.

Ideally, we are looking for a candidate who is looking to take a step up in their career but, equally, we would be more than happy to consider candidates who are simply looking for a change of environment and seeking a work culture which is supportive, friendly and professional.  Local market knowledge would be helpful, but not essential, and we would also be happy to talk with candidates who would consider relocation.

The Reward

The pay and benefits for the Reception Manager position are extensive with a basic salary of £25k, pension, leisure membership and discounts on food and hotel stays.  The live-in accommodation is in the heart of one of the world’s most stunning locations, so this is as much a lifestyle choice as it is a career decision.  By joining the group you will be part of a business which is committed to developing their people, providing training opportunities to support your progress within hospitality.

If you have the relevant experience and keen to demonstrate your supportive leadership capabilities and can demonstrate your excellent approach to customer care, then we want to hear from you. You can either send your CV with a brief covering letter to or, alternatively, if you prefer an initial, confidential discussion then please contact Katy Freer on 07854 279820