Operations Manager - Dumbarton

£20.00 per hour - Leisure & Hospitality
Ref: 92 Date Posted: Wednesday 20 Feb 2019
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About the Opportunity

A fantastic opportunity has arisen for an Operations Manager to join our valued client on a 12-month contract basis. The position is based at a stunning heritage site in west central Scotland. With its newly restored 20th century architecture and landscaping, the venue is truly unique in its presentation and offering.  Imagine having the opportunity to be based in a world-class venue each day with the added benefit of building your career with one of the most respected organisations in the country.

About the Employer

This particular site is one of our clients’ four heritage properties. It welcomes a multitude of visitors and is a hugely attractive venue for school visits, weddings, corporate and private functions. It is renowned for the distinguished standard of services offered to its visitors and in this senior Operations job, you would be expected to use your own expertise to maintain this.  

About the Job

As the operational lead you will optimize members’ and visitors’ experience through your execution of the highest standard of planning and development of services. You will be working within a matrix management system with three managers assigned to the functions of hospitality, retail and gardening, therefore, your ability to be adaptable and have the ability to successfully operate in an often complex organisational environment will be very useful in ensuring your success in the job.  

As you would expect in a position of this nature, efficient management of finances will ensure the highest standard of service is delivered within budget - and you will work closely with the Business Manager in the planning, execution and monitoring of finances.  Your own personal leadership style of mentoring and coaching will be paramount in ensuring staff exceed expectations and performance to the highest possible standards. In your job as Operations Manager it will also be your responsibility to ensure staff are able to confidently maintain relationships with stakeholders in the community. Underpinning all of this, of course, will be to ensure all health and safety policies and processes are implemented and adhered to, in line with defined organisation standards.

About the Person

Although it isn’t essential for you to have experience in heritage or horticulture to succeed in the position as Operations Manager, it would be hugely advantageous. If you do not have any of the afore mentioned experience, you must be educated to degree level or equivalent. You may be able to demonstrate your operational management experience from a customer service/trading focused background - for example retailing, leisure. It will be expected that you can demonstrate your capability as an effective manager with the highest level of communication skills, who can use change as a motive to inspire the full team. In this role you will have the opportunity to manage relationships with stakeholders. Experience of this - particularly media or local government - would be desirable. With strong business planning and development skills, you exhibit a solid background of concept and revenue development, new trading, building and maintaining partnerships.  A full, clean UK driving licence will be required for the role.

Please note should you be successful in your application you will be required to undertake a criminal records check.

The Reward

In return for your expertise and hard work, you can expect to receive a highly competitive salary of circa £35k with a highly competitive benefits package including pension.  If this Operations Manager role is of interest to you please send your CV to  Carle Liddell at Two Rivers Recruitment on carle@tworiversrecruitment.co.uk, or, if you prefer an initial, confidential discussion about the role please call Carle on 0141 375 0541.