Customer Service Coordinator - Glasgow

Business Support & Office Services
Ref: 170 Date Posted: Monday 11 Jan 2021
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Temp position – Customer Service Coordinator

Duration – 6 months with the hope of going permanent  

Hourly rate - £8.72 plus holiday pay

Working hours – 9am – 5pm/Monday to Friday

Location – Queenslie, Glasgow

 

Can you start work with immediate effect? Do you have Customer Service experience, a great telephone manner and also enjoy admin? Can you travel to Queelslie in the Eastend of Glasgow? If so please have a read below…

Our client based in Queenslie is looking for a Customer Service Coordinator to join their fast paced Customer Service team on a 6 month temp basis with the hope of this position being made permanent for the right person.  We are looking for someone who enjoys providing a 5 star Customer Service with excellent listening and administration skills

Job description but not exclusive to;

  • Professionally handle all inbound and outbound calls in a polite and courteous manner
  • Updating customer information onto inhouse CRM system
  • Meeting all customer requirements by coordinating delivery dates and dealing with queries
  • Processing orders accurately
  • Pre-delivery courtesy call to call customers
  • Respond to any queries from customers, communicating any required information to other teams
  • Processing orders and cancellations
  • Liaise with other operational teams to resolve any issues on the day of delivery
  • Re-arrange any failed deliveries
  • Organisational skills to work through a busy daily to do list
  • Mandatory recording of customers notes which are to be comprehensive and accurate
  • Deal with any customer complaints in a professional manner, escalating where appropriate
  • Coordinate customer payment process  
  • Manage customer feedback questionnaires
  • Action daily or weekly reports and action any required data changes in the system

Required Skills

  • Excellent Customer Service skills both verbal and listening
  • Patience
  • Ability to deal with difficult customers
  • Accuracy
  • Excellent telephone manner
  • Ability to follow work instructions and procedures
  • Good attention to detail
  • Ability to work in a pressured environment
  • Able to work on own initiative within role specification within a team environment
  • Able to deal with challenging situations, and be calm and diplomatic under pressure
  • Understanding of confidentiality and the need for data protection

If you have the relevant skills and experience for this position and are available for work with immediate effect please submit your CV or call Louise 07444 569 262 or email louise@tworiversrecruitment.co.uk