Administrator - Glasgow

Temp position: Administrator

Duration: 3 months, with possibility of a permanent position

Working days/hours – Monday to Friday 9am – 5pm

Location: Govan

Starting 1^st March 2021

My client, based in Govan, is looking for an organised, hardworking Administrator to join their busy team on a long term temporary basis.  They are looking for an administrator who can also provide exceptional Customer Service to their customers over the telephone and via email.

Job Description

• Managing initial incoming enquiries from customers 
• Take ownership of enquiry, ensure an acknowledgement is provided to the client and that any actions are initiated and ensure follow-up with relevant team and conclusion is reached
• Support Development Managers to ensure responses are provided to clients
• Maintaining database records and ensuring client and site records are up-to-date
• Ensure more technical issues/job orders are dealt with by Operations
• Ensuring technical issues are being addressed and liaising with technical staff regarding major building works
• Highlight, where required, to Team Leader any technical issues which could cause exposure for the company
• Managing reports, actioning where appropriate and/or highlighting the reports to the Development Managers
• Deal with enquiries relating to payments, invoice queries and forwarding customer queries, which are more technical, to either the Finance or Income Recovery Team
• Managing initial incoming enquiries regarding Sales, internal IT, complaints etc
• Maintain & update contractor approval information  
• Daily administration  
• Assist in the preparation of the emergency out of hours scripting and performance.  Also assist in ensuring that the rota is up-to-date
• Scanning important documents
• Processing and sending out mail merges
• Covering for/helping other members of the team as required
• General duties which include billing admin assistance/organisation
• Assisting with the procedures and training information for tasks that you carry out
• Responding to correspondence, telephone calls and emails within the company’s published timescales
• Any other reasonable duties as required

Key Skills

• Excellent customer service  
• Ability to work to deadlines and under pressure
• Excellent IT skills
• A high level of personal organisation  
• Initiative
• Great attention to detail
• A team player
• Strong numeracy skills
• A positive attitude

If you are an experienced administrator who is able to start work with immediate effect please send your CV to Louise@tworiversrecruitment.co.uk or call me on 07444569262