10 things that make a great recruitment professional?

7 May 2019

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The recruitment industry is one of the most buoyant and fastest growing in the UK and it’s expected to continue increasing in size at least until 2024, according to a new study.

The Recruitment Industry Trends report shows that it grew by 10% to March 2018 and that there are 30,340 recruitment businesses operating across the country.

Despite uncertainties over Brexit, the industry has continued to thrive, which is good news not only for those seeking employment or a change of role, but also for those considering working in the industry.

Naturally we would recommend a career in recruitment, but it isn’t for everybody. As a sales-orientated role, it requires confidence determination and a focus on meeting targets as well as great communications and people skills.

As with any target driven industry, it thrives on energy and passion generating comradeship and a shared sense of purpose. With energy comes release and so there’s a work hard, play hard culture, particularly among young staff in some of the bigger agencies.

Another great thing about working in recruitment is the diversity. Because it covers a range of sectors and types of employment, each with its own peculiarities and specialties, there’s a huge variation in types of people you engage with and the work you do.

At Two Rivers Recruitment, we specialise in the aerospace, engineering, business support and hospitality industries which are about as different as you can get.

Sourcing and placing talent in each require a separate attitude and mindset because you’re dealing with entirely different people, skills and working environments.

While it helps to have knowledge of your intended specialist sector it’s not essential as you will learn on the job.

There are, however, some things that all recruitment consultants have in common; a commitment to providing an excellent service and to earn your fee by adding value and expertise.

Here are a few ways in which you can make it happen.

1. Always return calls and emails within 24 hours. Being prompt is a matter of basic courtesy but it also shows you’re on the ball. If you aren’t responsive, your client might wonder if they’re getting a good service.

2. Take time to learn your brief. Getting to the heart of an employer and the role they’re seeking to fill isn’t a 10-minute job. You need time to ask the sort of questions that candidates might ask.  

3. Ask difficult questions. Don’t be afraid to put an employer on the spot. If there are aspects of the company, salary, job or the candidate spec that concern you, it’s better to be forceful and to know the truth than polite and remain in ignorance.

4. Be attentive but not pushy. As a recruitment consultant you shouldn’t call a candidate every day to chase a CV, but part of your value is to help ensure an efficient and swift process and to ensure they don’t go to one of your competitors.

5. Be professional. You’re representing your client’s brand so you should behave professionally when speaking and writing and always show integrity.

6. Show good organisational skills. You’re the link between your client and the candidate so you should ensure each is equipped with everything they need to know throughout the process.

7. Communicate effectively. At heart you’re a communicator helping your client to access an important part of their business. If you don’t communicate properly, the whole process can fall apart.

8. Pay attention to detail. Little mistakes can have huge implications, for example if you get dates and times wrong. More serious might be communicating the wrong salary or sending the wrong CV.  

9. Vet candidates thoroughly. If you’re really to know each candidate’s key strengths and suitability for a role you need to speak with them, preferably in person, for at least 40 minutes.

10. Always show integrity. Don’t collude in poor practice either inadvertently or if you’re encouraged to do so by your client. Gaining a bad reputation is very difficult to recover from.

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